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cba8 is transparent about what account data we collect, how we use it, and what choices you have. Access to our platform and its features depends on your local law and eligible regions — this policy explains exactly where we stand.
When you open an account with cba8, we collect the information you provide during registration — your name, contact details, and the payment method you choose to use. For Bangladesh accounts, that typically means transaction references linked to bKash, Rocket or Upay wallet activity. We also collect device identifiers, browser session data, and interaction logs as you move through the lobby or review your account wallet. We hold this data to operate your account, process wallet activity, and respond when you contact support. We do not sell your personal information to third parties. Where we engage service partners — for example, game content studios like Microgaming, CQ9 or PG Soft — those parties receive only the data necessary to deliver their service, and they are bound by confidentiality obligations. Data retention follows what is necessary: active account records are kept while your account is open; transaction records are retained for the period required by applicable financial or legal obligations. You can ask us to review what we hold. Availability of all platform features, including data-related rights, depends on your local law and the eligible regions we serve.
This policy governs how cba8 handles information across our platform. Four areas have distinct boundaries. Understanding them helps you know exactly what falls under our responsibility and what sits outside it.
Any information you enter during registration, login or account verification falls fully within this policy. That includes your email address, mobile number and the wallet details you associate with your cba8 account. We control how this data is stored and used.
Payment references linked to bKash, Rocket or Upay are recorded in your account wallet history. We hold those references on our side. The payment service itself — the wallet provider's own platform — operates under that provider's separate privacy terms, not ours.
Interaction data from the lobby, game launches and page navigation is collected by cba8 to improve account flow. Game content delivered by studios such as Microgaming or Spadegaming is rendered within our platform, but those studios do not independently receive your personal account details.
Links or embedded tools that direct you to an external service fall outside this policy once you leave our domain. We are not responsible for how third-party sites handle your data. Check the privacy terms of any external service you choose to use.
You have practical choices about the personal data we hold. First, you can review the information stored in your account at any time by opening your profile settings — the fields shown there reflect what we currently hold for your account. Second, if any detail is incorrect — a wrong contact number or an outdated wallet reference — you can update it directly in the account settings page, or raise a correction request through our support channel if the field is locked. Third, you can ask us what data we retain beyond your visible profile. Send a written request via the support route published on site, and we will confirm what records exist and why we hold them. Fourth, if you want to close your account, contact support to initiate that process. Closing your account does not erase records we are required to retain under applicable financial or legal obligations, but we will explain what is kept and for how long. All rights depend on local law and the eligible regions we serve.
Open your account profile to see the contact, identity and wallet details we hold. What is displayed there is the active record for your account.
Update editable fields directly in account settings. For locked fields — such as verified identity documents — submit a correction request through the support route.
Write to us through the published support channel to ask what data we hold beyond your visible profile. We will respond with a summary of records and the reason we retain them.
Contact support to start the account closure process. We will confirm which records are removed and which are retained under legal or financial obligations before proceeding.
If you have a question about this privacy policy — what we hold, how we use it, or how to exercise a right — use one of the contact routes published on our site. We respond through the channels listed below. Do not share sensitive account details in a public channel.
The live chat button is available on the site. Use it to raise a privacy question or request account data clarification in real time.
Send a written privacy request to the support email address published in our contact section. Include your registered account email so we can locate your records.
Our account help section documents common privacy questions and the steps to update or review your data. Check there first before raising a ticket.
We apply security measures to protect the account data we hold. These include encrypted connections for data in transit and access controls that limit who inside our operations can view personal records. This section outlines the four areas we manage directly.
We use cookies to keep your session active and to understand how you navigate the lobby. You can manage cookie preferences through your browser settings. Disabling all cookies may affect login continuity and account wallet display.
Your account credentials are stored in hashed form. We do not store raw passwords. If you suspect unauthorised access, use the password reset route in the login screen and contact support immediately.
Active account records are kept while your account remains open. Transaction records linked to bKash, Rocket or Upay are retained for the period required under applicable obligations. We do not keep data longer than necessary.
To request a change to how we handle your data — correction, deletion or restriction — contact support through the email route. We will confirm the action taken and any limitations that apply under local law or eligible region rules.
These are the questions we receive most often about how cba8 handles personal data. If your question is not answered here, contact support through the routes listed on site.
We collect the information you enter during registration: name, contact details, and the payment method you choose. For accounts using bKash, Rocket or Upay, we record transaction references in your wallet history. Device and session data is also collected as you use the platform.
We do not sell your data. Where service partners — such as game content studios — need limited data to deliver their service, they receive only what is necessary and are bound by confidentiality obligations. Payment providers like bKash operate under their own separate privacy terms.
Open your account profile to view the active record. For data held beyond your visible profile — such as historical transaction logs — send a written request to our support email. We will respond with a summary of what we retain and why.
You can request account closure through our support channel. Some records — particularly those linked to financial transactions via Rocket, bKash or Upay — may be retained under applicable legal or financial obligations. We will explain exactly what is kept before proceeding.
We use cookies to maintain your session and track lobby navigation. You can manage cookie settings in your browser. Turning off all cookies may interrupt your login session or affect how your account wallet and game lobby load between visits.
Yes. The same policy applies whether you access cba8 from a desktop browser or a mobile device. Session data, device identifiers and account records are collected the same way. Access to platform features depends on your local law and eligible regions regardless of device.